Our Repair techs have extensive levels of experience. We constantly have the parts you need offered on every truck so we won’t need to bother you a 2nd time to obtain your Garage Door running right. Garage Doors weigh hundreds of pounds. The complete weight of the Door is brought by the Garage Door hardware, such as the Springs, Cables, Rollers, Bearings, etc. This hardware has a beneficial life span of about 5-10 years before it damages and overburdens the Garage Door Opener, ultimately causing it to break or stop working. The Opener is not developed to do any heavy lifting, that is the task of the Door hardware. A simple test to see if your Garage Door hardware is doing its job is this: With the Door in the totally closed position pull down on the red disconnect cord. Then attempt lifting the Door. If the Door is really heavy and drops of its own weight when you release the Door Springs and hardware are used and are refraining from doing their job, putting undue strain on the Opener. Serving Killeen TX and surrounding areas.